Badly bonded side or rear windows that may come off (2017–2019 Crafter)

Engine / equipment

Second-generation Volkswagen Crafter built from 19/1/2017 to 23/9/2019 (diesel and electric e-Crafter: the body is the same)

Period mentioned

2017–2019

Symptoms

There may be no warning: sometimes a window moves, creaks or lets air or water in at the edge; in the worst case it comes off while driving.

Possible cause described

According to alert 37/2020 of the European Safety Gate system (A12/01224/20), a manufacturing error means the adhesive holding the side or rear windows does not bond well enough, and a window may come off and endanger following traffic. Volkswagen fixes it under campaign 64F8. The alert does not limit the recall to a particular engine: it is a body defect, shared by the diesel and the e-Crafter built in that period.

Check for the garage

Check by VIN at a Volkswagen Commercial Vehicles garage whether your van is in campaign 64F8 and whether it has been done. Also check whether any fixed window moves when you push it by hand or has its adhesive bead coming away.

Cost cited in the source

Free under the recall.A rough figure from the original database, not an up-to-date quote.

Sources from the original database