KNOWN FAULTS · Renault

Renault Zoe common problems.

2012–2024 · Electric

Sources are not verified in real time and no entry confirms that your car is affected.

2 known faults with sources

Engines: Zoe (Electric)

Applies if: Only cars built from 1/8/2016 to the end of April 2017. Confirm by VIN.

The Zoe gear selector locks and the car cannot be moved (built 2016 to 2017)Gearbox

Engine / equipment: First-generation Renault Zoe built from August 2016 to April 2017
Period mentioned: 2016–2017
Symptoms: The gear selector will not move from its position and the car is immobilised.
Possible cause described: According to L'argus (August 2019), the trigger of the selector lock breaks. In January 2019 Renault opened a special technical operation (OTS) for 10,657 Zoe built from 1 August 2016 to the end of April 2017: the selector knob is replaced. Owners are not notified by letter: it is done when the car visits the garage.
Check for the garage: Ask Renault by VIN whether the car is in the operation and whether it has been done, because no letter is sent. If the selector will not move, do not force it: call for assistance.
Cost cited in the source: Free under Renault's special technical operation.A rough figure from the original database, not an up-to-date quote.

Engines: Zoe (Electric)

The Zoe will not charge or stops chargingElectric drive

Engine / equipment: On-board charger (OBC) and charging socket
Period mentioned: 2012–2024
Symptoms: Charging will not start, stops halfway or is slow; charging error light on the socket.
Possible cause described: Faults in the on-board charger (overheating in high-power AC charging), corroded connector pins or an insulation fault in another high-voltage part, such as the air-conditioning compressor.
Check for the garage: Try another charge point and cable, check the socket pins, look for software updates and, at a high-voltage specialist, run an insulation test before replacing the charger.
Cost cited in the source: No verified estimate; the on-board charger can be an expensive repair.A rough figure from the original database, not an up-to-date quote.