Skip to content
Emergency
RECALL · Mercedes-Benz

Left-hand doors stay locked and will not open from outside or inside (SL, SLC, CLA and B-Class of 2017–2018)

Sources are not verified in real time and no entry confirms that your car is affected.

A recall does not mean your car is affected. Check the market, build date and VIN with the manufacturer.

Engine / equipment
Left-hand door locks (passenger side on UK cars): Mercedes-Benz SL, SLC, CLA and B-Class
Period mentioned
Built from 1/10/2017 to 30/4/2018
Symptoms
After locking and unlocking the car with the remote key, the left-hand doors stay locked: they cannot be opened from outside or inside.
Possible cause described
The locks on those doors are faulty. It is UK recall R/2018/268 (Mercedes SRPC1839, 5,030 cars across the SL, SLC, CLA and B-Class built from 1/10/2017 to 30/4/2018).
Check for the garage
Ask a Mercedes-Benz dealer, with the VIN, whether your car has this recall outstanding: they replace the left-hand door locks free of charge. Until then, bear in mind that whoever sits on that side may not be able to get out on their own.
Cost cited in the source
No verified estimate; check whether the free recall remedy remains outstanding for the VIN.A rough figure from the original database, not an up-to-date quote.

Sources from the original database

Frequently asked questions

Is it free?

Manufacturer recall campaigns are normally carried out free of charge at the brand's official service. Ask the dealer whether your car is affected: it depends on the chassis number (VIN), the market and the production date.

How is it checked?

Ask a Mercedes-Benz dealer, with the VIN, whether your car has this recall outstanding: they replace the left-hand door locks free of charge. Until then, bear in mind that whoever sits on that side may not be able to get out on their own.

What are the symptoms?

After locking and unlocking the car with the remote key, the left-hand doors stay locked: they cannot be opened from outside or inside.

Which cars and years does it affect?
Brands
Mercedes-Benz
Engine / equipment
Left-hand door locks (passenger side on UK cars): Mercedes-Benz SL, SLC, CLA and B-Class
Period mentioned
Built from 1/10/2017 to 30/4/2018

Other entries for these makes

Something not right on this page?