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Emergency
RECALL · Mercedes-Benz

The automatic emergency call (eCall) may not behave as it should because of the communication module software (SL R231 and SLC, 2016–2021)

Sources are not verified in real time and no entry confirms that your car is affected.

A recall does not mean your car is affected. Check the market, build date and VIN with the manufacturer.

Engine / equipment
Communication module of the eCall emergency call: Mercedes-Benz SL (R231) and SLC (R172), among many other models
Period mentioned
Built from 4/1/2016 to 29/1/2021 (only the VINs in the recall)
Symptoms
The official record describes no symptoms: the car works normally. The risk is that, after a crash, the automatic emergency call does not behave as it should.
Possible cause described
The behaviour of the emergency call system may not meet specification because of the software in its communication module. In the UK these are recalls R/2021/111 (Mercedes SRPC2111, 90,716 cars) and R/2021/376 (SRPC2152, 50,390 cars), which include the SL 231 and the SLK/SLC along with most of the brand’s models built from 4/1/2016 to 29/1/2021.
Check for the garage
Ask a Mercedes-Benz dealer, with the VIN, whether your car has either of these recalls outstanding: they update the communication module software free of charge.
Cost cited in the source
No verified estimate; check whether the free recall remedy remains outstanding for the VIN.A rough figure from the original database, not an up-to-date quote.

Sources from the original database

Frequently asked questions

Is it free?

Manufacturer recall campaigns are normally carried out free of charge at the brand's official service. Ask the dealer whether your car is affected: it depends on the chassis number (VIN), the market and the production date.

How is it checked?

Ask a Mercedes-Benz dealer, with the VIN, whether your car has either of these recalls outstanding: they update the communication module software free of charge.

What are the symptoms?

The official record describes no symptoms: the car works normally. The risk is that, after a crash, the automatic emergency call does not behave as it should.

Which cars and years does it affect?
Brands
Mercedes-Benz
Engine / equipment
Communication module of the eCall emergency call: Mercedes-Benz SL (R231) and SLC (R172), among many other models
Period mentioned
Built from 4/1/2016 to 29/1/2021 (only the VINs in the recall)

Other entries for these makes

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