KNOWN FAULT · Jeep

"Service Shifter" message and PRNDL lights off, caused by the shift module software (Grand Cherokee WL 2023)

Sources are not verified in real time and no entry confirms that your car is affected.

Engine / equipment: Jeep Grand Cherokee (WL) 2.0 4xe
Period mentioned: 2023 (US model years)
Symptoms: Engine warning light on, "Service Shifter" message on the cluster and the P, R, N, D and L selector lights do not come on.
Possible cause described: The electronic shift module (ESM) software. Stellantis fixes it by reprogramming the ESM (bulletin 08-371-26).
Check for the garage: Ask the garage to check the shift module (ESM) software level and reprogram it before replacing the selector.
Cost cited in the source: No verified estimate; ask the garage for a quote.A rough figure from the original database, not an up-to-date quote.

Sources from the original database

Anonymous answer, no personal data.

How much does it cost to repair this fault?

No verified estimate; ask the garage for a quote.

A rough figure from the original database, not an up-to-date quote.

How is it checked?

Ask the garage to check the shift module (ESM) software level and reprogram it before replacing the selector.

What are the symptoms?

Engine warning light on, "Service Shifter" message on the cluster and the P, R, N, D and L selector lights do not come on.

Which cars and years does it affect?

Which fault codes appear?

Find garages near you and, before you say yes, check whether the quote is reasonable.

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