KNOWN FAULT · Renault

“Onduflex” washer in the E-Tech hybrid gearbox

Sources are not verified in real time and no entry confirms that your car is affected.

Engine / equipment: E-Tech hybrid and plug-in: Clio, Captur, Mégane and Arkana
Period mentioned: 2020–2023
Symptoms: “Stop” warning with the message “electrical fault, danger”, loss of drive and the car stranded.
Possible cause described: The “Onduflex” washer linking the main electric motor to the dog-clutch gearbox (which has no clutch) can break. Renault preventively reprogrammed over 150,000 cars in France built between 29/4/2020 and 13/4/2023.
Check for the garage: Ask Renault by VIN whether the reprogramming was done; with the warning, stop somewhere safe.
Cost cited in the source: Free reprogramming.A rough figure from the original database, not an up-to-date quote.

Sources from the original database

Anonymous answer, no personal data.

How much does it cost to repair this fault?

Free reprogramming.

A rough figure from the original database, not an up-to-date quote.

How is it checked?

Ask Renault by VIN whether the reprogramming was done; with the warning, stop somewhere safe.

What are the symptoms?

“Stop” warning with the message “electrical fault, danger”, loss of drive and the car stranded.

Which cars and years does it affect?

Brands: Renault
Engine / equipment: E-Tech hybrid and plug-in: Clio, Captur, Mégane and Arkana
Period mentioned: 2020–2023

Find garages near you and, before you say yes, check whether the quote is reasonable.

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