The Zoe gear selector locks and the car cannot be moved (built 2016 to 2017)

Engine / equipment

First-generation Renault Zoe built from August 2016 to April 2017

Period mentioned

2016–2017

Symptoms

The gear selector will not move from its position and the car is immobilised.

Possible cause described

According to L'argus (August 2019), the trigger of the selector lock breaks. In January 2019 Renault opened a special technical operation (OTS) for 10,657 Zoe built from 1 August 2016 to the end of April 2017: the selector knob is replaced. Owners are not notified by letter: it is done when the car visits the garage.

Check for the garage

Ask Renault by VIN whether the car is in the operation and whether it has been done, because no letter is sent. If the selector will not move, do not force it: call for assistance.

Cost cited in the source

Free under Renault's special technical operation.A rough figure from the original database, not an up-to-date quote.

Sources from the original database